Best Customer Self-Service Software
Top Customer Self-Service software — ranked, with pricing and deployment at a glance.
Showing 14 products
- 1
Ada
Contact for pricingAda is the Agentic Customer Experience company that helps organizations build, manage, optimize, and scale AI agents for customer service. More than 550 AI agents deployed globally.
- 2
Agentforce Service (formerly Salesforce Service Cloud)
Contact for pricingCentralized customer data and powerful automation significantly enhance efficiency in managing customer interactions. AI suggestions and case automation streamline workflows.
- 3F
Forethought
Contact for pricingForethought
AI agent platform that automates customer support across channels, with specialized agents for resolving issues, classifying tickets and surfacing knowledge gaps.
- 4
Freshdesk
Contact for pricingFreshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
- 5H
Help Scout
Contact for pricingHelp Scout
Customer support platform with a shared inbox for email, chat, SMS, social and voice, plus a Docs knowledge base that lets customers find answers on their own.
- 6H
HelpDocs
Contact for pricingHelpDocs
Knowledge base platform for building self-service support portals and internal documentation, with integrations for AI assistants, support tools and team chat.
- 7
Jotform AI Agents
Contact for pricingEasy-to-use platform with strong customization options for creating AI chatbots without technical skills. Intuitive interface simplifies creating and managing AI agents.
- 8N
Netomi
Contact for pricingNetomi
Agentic AI platform that powers automated customer experiences at scale for large enterprises in industries such as travel, finance and entertainment.
- 9
Re:amaze
Contact for pricingSimplifies managing multiple communication channels in one platform with ease of use and responsive customer support. Intuitive interface helps teams efficiently handle customer inquiries.
- 10
SAP Service Cloud
Contact for pricingCentralized customer data and efficient case management streamline support operations and enhance response times. Strong integration with other SAP systems allows for real-time insights.
- 11
Service Hub
Contact for pricingIntuitive interface with seamless integration with other HubSpot products for managing customer support and CRM tasks. Automation features and centralized ticketing enhance team productivity.
- 12
UserGuiding
Contact for pricingUserGuiding enables quick implementation of onboarding flows and in-app communications without technical skills. It streamlines customer engagement and feedback collection to enhance user experiences.
- 13
WalkMe
Contact for pricingWalkMe provides intuitive in-app guidance that enhances onboarding and reduces support tickets. The platform delivers real-time, contextual assistance to help users navigate complex systems.
- 14
Zoho Desk
Contact for pricingWith Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.