Discourse
by Discourse
Open-source community discussion platform, available hosted or self-hosted, for customer forums, peer-to-peer support and product Q&A.
About
Open-source community discussion platform, available hosted or self-hosted, for customer forums, peer-to-peer support and product Q&A.
Discourse is a community discussion platform used for customer forums, peer-to-peer support and product Q&A. Because customers can find and reuse accepted answers, a Discourse community works as a searchable self-service layer that deflects tickets from support teams.
The software is free and open source to self-host, and the vendor also sells hosted plans on AWS with global or Europe regions. Hosted plans include categories, tags, groups, chat, custom themes, custom domains, API and webhook access, and plugins such as Solved, Automation, Events, Gamification and SSO. Higher tiers add priority support, more staff seats and larger storage and email limits.
Key features
Product details
Vendor
Discourse
Category
Customer Self-Service
Pricing model
freemium
Starting price
Free plan; Pro from $100/mo
Free trial
Yes
Deployment
Hosted on AWS (global or Europe regions); self-hosted open source
Pricing
Pricing model: freemium
Plans
- Free $0; Pro $100/mo; Business $500/mo; Enterprise custom pricing. Software is also free to self-host.
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