Forethought
by Forethought
AI agent platform that automates customer support across channels, with specialized agents for resolving issues, classifying tickets and surfacing knowledge gaps.
About
AI agent platform that automates customer support across channels, with specialized agents for resolving issues, classifying tickets and surfacing knowledge gaps.
Forethought is an AI agent platform built to automate customer support across multiple channels. It uses a multi-agent architecture in which specialized agents handle different jobs, from resolving customer issues end to end to classifying tickets and surfacing gaps in the knowledge base. It suits support teams that want to deflect repetitive requests through self-service.
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Product details
Vendor
Forethought
Category
Customer Self-Service
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