Agentforce Service
Centralized customer data and powerful automation that enhance efficiency in managing customer interactions. Streamline workflows and provide a unified view of customer cases.
About
Centralized customer data and powerful automation that enhance efficiency in managing customer interactions. Streamline workflows and provide a unified view of customer cases.
Agentforce Service, formerly known as Salesforce Service Cloud, is an AI-powered customer service platform from Salesforce that enables organizations to deliver seamless, end-to-end support experiences across every channel and at any scale. At its core, the platform combines autonomous AI agents with human service representatives, allowing routine and high-volume customer interactions to be handled automatically while more complex, nuanced cases are intelligently escalated to human agents — ensuring customers always receive the right level of attention. Built on the Salesforce Platform with Agentforce and Data Cloud, it provides service teams with a unified console, omni-channel capabilities, proactive support driven by real-time product and asset data, and built-in AI tools that surface contextual recommendations, automate case classification, and accelerate resolution times. The platform also supports self-service portals, 24/7 automated assistance, and deep integrations with tools like Slack, Microsoft Teams, Jira, Amazon Connect, and dozens more, making it a flexible fit for virtually any technology ecosystem. Agentforce Service is best suited for mid-size to enterprise organizations across industries such as retail, financial services, telecommunications, and technology, and is particularly valuable for customer service leaders, contact center managers, and support operations teams looking to boost agent productivity, reduce case handle times, and drive measurable improvements in customer satisfaction.
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Product details
Category
Customer Service Automation
Starting price
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Free trial
No
Deployment
Cloud
Industries
All
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