Xurrent

Xurrent is an enterprise-grade IT service management (ITSM) platform built specifically to support Service Integration and Management (SIAM) frameworks, enabling organizations and an unlimited number of service providers to collaborate seamlessly on service delivery — even across different toolsets. At its core, the platform handles incident, problem, change, and service request management in full alignment with ITIL best practices, while also offering robust capabilities in SLA management, asset tracking, configuration management, knowledge base management, and release management. Xurrent extends beyond traditional ITSM with built-in project management tools, including graphical project and resource planning, Gantt/timeline views, portfolio management, Kanban boards, and task assignment to both specialists and end users, all accessible via a mobile app. The platform incorporates modern AI capabilities such as an AI Copilot, AI summarization, a virtual chatbot agent, and automated routing and responses, helping service teams resolve issues faster and reduce manual workload. Xurrent is best suited for IT leaders, service managers, and operations teams in small to mid-size businesses and enterprises, with particularly strong adoption in the Information Technology and Services, Healthcare, and Automotive sectors. Whether an organization needs to unify fragmented multi-vendor service delivery, improve visibility across complex workflows, or govern performance through real-time dashboards and analytics, Xurrent provides the structure and flexibility to scale service operations efficiently.