Freshworks

Freshworks is a cloud-based software company founded in 2010 that builds intuitive service and engagement solutions spanning customer support, IT service management, sales, marketing, and HR — helping businesses deliver exceptional experiences to both customers and employees. Its flagship products include Freshdesk, a multi-channel helpdesk platform that consolidates conversations from email, phone, chat, and social into a single workspace; Freshservice, an ITIL-aligned IT service management tool designed for streamlined internal support operations; and Freshsales, a CRM built to simplify pipeline management for sales teams. The platform suite also extends to live chat, contact center infrastructure, website uptime monitoring, applicant tracking, and marketing automation, making Freshworks one of the more comprehensive vendors for organizations looking to consolidate their business software stack. Trusted by nearly 75,000 companies worldwide — ranging from growing small businesses to global enterprises like Sony Music, S&P Global, and Bridgestone — Freshworks is particularly well-suited for IT teams, customer support departments, and sales and marketing organizations that need powerful yet approachable tools without lengthy implementation cycles. With a strong emphasis on AI-powered automation, seamless integrations, and a people-first design philosophy, Freshworks addresses core operational challenges such as slow ticket resolution, fragmented customer communication, and inefficient internal workflows.