Halo
by Halo
ITSM and service desk platform with AI agents, incident, change and problem management, CMDB and self-service portal.
About
ITSM and service desk platform with AI agents, incident, change and problem management, CMDB and self-service portal.
Halo is a service management platform covering IT service desk, HR, finance, legal and facilities workflows. It provides incident, service request, change, problem and major incident management, a knowledge base, an omnichannel inbox and a self-service portal with live chat and CSAT surveys.
AI features include suggested replies, sentiment analysis, drafted responses and AI triaging. The platform also lists CMDB, asset discovery, software asset management, billing, project and reporting modules. Standard pricing starts at 69 pounds per agent per month billed annually, with a 30 day trial. Named industries include public sector, retail, education, healthcare, MSPs and financial services.
Key features
Industries served
Product details
Vendor
Halo
Category
Help Desk
Pricing model
subscription
Starting price
From £69/agent/mo billed annually
Free trial
Yes
Industries
Public Sector; Retail; Education; Charities and NFPs; Healthcare; Law Firms; MSPs; Telecommunications; Financial Services; Insurance; Manufacturing; Automotive; Software Companies
Pricing
Pricing model: subscription
Plans
- Standard pricing with named and concurrent licenses from £69 per agent per month billed annually; Halo Enterprise Package
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