Richpanel
by Richpanel
Help desk and AI customer service platform for ecommerce with order management, returns flows and a branded help center.
About
Help desk and AI customer service platform for ecommerce with order management, returns flows and a branded help center.
Richpanel is a customer service platform built for ecommerce stores. Its agent inbox supports email, live chat, Facebook, Instagram, WhatsApp, phone and SMS, with views, macros, tags, auto-assignment and a customer timeline showing profile and order data.
A customer portal handles order tracking, cancellations, address changes, returns and exchanges, and subscriptions, while AI tools cover autofill, social moderation and voice of customer analysis. Automation rules, chat and WhatsApp campaigns, CSAT surveys and revenue reports are included. Plans are Incubator, Pro, Pro Max and Enterprise.
Key features
Industries served
Product details
Vendor
Richpanel
Category
Help Desk
Pricing model
subscription
Starting price
From $9/mo for 3 users
Free trial
No
Industries
Ecommerce
Pricing
Pricing model: subscription
Plans
- Incubator $9 per month for 3 users; Pro $50 per user per month ($69 per agent billed annually); Pro Max $100 per user per month ($99 per agent billed annually); Enterprise custom
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