osTicket
by osTicket
Free support ticketing system that routes email, web form and API requests into a customer support portal.
About
Free support ticketing system that routes email, web form and API requests into a customer support portal.
osTicket is a web-based support ticketing system that routes inquiries created through email, web forms and the API into one place. It offers a customer support portal, ticket filters, configurable help topics, service level agreements and dashboard reports.
The vendor states that osTicket is completely free to install on your own server, and it also promotes a cloud-hosted help desk platform called SupportSystem with a 30 day trial. Its site lists a wide range of industries, including education, healthcare, SaaS, government, hospitality, manufacturing, finance and legal services.
Key features
Industries served
Product details
Vendor
osTicket
Category
Help Desk
Pricing model
free
Starting price
Free
Free trial
No
Deployment
Self-hosted; Cloud-hosted via SupportSystem
Industries
Education; Healthcare; Technology (SaaS); Government; Hospitality; Manufacturing; Logistics; Finance; Human Resources; Automotive; Real Estate; Legal Services; Nonprofits
Pricing
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