Jitbit Helpdesk
by Jitbit Software
Lightweight ticketing system turning email, chat, portal and API requests into tracked tickets, in cloud or self-hosted form.
About
Lightweight ticketing system turning email, chat, portal and API requests into tracked tickets, in cloud or self-hosted form.
Jitbit Helpdesk is a ticketing system that turns email, chat, web portal and API requests into trackable tickets. It offers two-way email ticketing, AI-powered ticket management and routing, SLAs, asset management, a knowledge base, live chat and an end-user self-service portal.
Teams can add automation rules, tagging, audit trails and IT performance reports, and connect through Active Directory, SAML, Microsoft Teams, Slack, Jira and GitHub. Native iOS and Android apps are included. It runs as SaaS or self-hosted software, with a 21 day SaaS trial and a self-hosted trial with no expiration.
Key features
Product details
Vendor
Jitbit Software
Category
Help Desk
Starting price
Contact for pricing
Free trial
Yes
Deployment
Cloud (SaaS); Self-hosted
Pricing
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