HESK
by Hesk
PHP help desk for small and medium teams, free to self-host or available as flat-fee Hesk Cloud.
About
PHP help desk for small and medium teams, free to self-host or available as flat-fee Hesk Cloud.
Hesk is a web-based help desk that lets teams set up a customer support portal or an internal IT help desk. Users submit tickets, and staff track, assign and collaborate to resolve them, with canned responses, auto-assign and a built-in knowledge base for self help.
It has a mobile-friendly interface and extensive configuration options. Hesk can be downloaded and installed free on your own server, or run as Hesk Cloud on flat-fee plans. The vendor says it serves individuals, companies, nonprofits and public institutions, and targets small and medium sized teams.
Key features
Product details
Vendor
Hesk
Category
Help Desk
Pricing model
freemium
Starting price
Free self-hosted; flat-fee cloud plans
Free trial
No
Deployment
Self-hosted; Hesk Cloud
Company size
Small and medium-sized teams
Pricing
Pricing model: freemium
Visit website for full pricing detailsSimilar software
Atera
by Atera
All-in-one IT management platform with centralized management capabilities that streamline ticketing, remote access, and automation for IT support teams.
Desk365
by Desk365
AI-powered helpdesk with omnichannel ticketing, automation, knowledge base and asset management, with a free plan.
Freshworks
by Freshworks Inc.
Suite of customer engagement products delivering intuitive, feature-rich software for businesses of all sizes to support customers effectively.
Front
by Front
Ease of use and effective team collaboration with shared inboxes and internal comments that streamline communication and enhance productivity.
Gorgias
by Gorgias
Centralized conversations with ecommerce context enabling support teams to manage customer interactions efficiently.
Halo
by Halo
ITSM and service desk platform with AI agents, incident, change and problem management, CMDB and self-service portal.