Helpwise
by Helpwise
Shared inbox and customer service platform covering email, live chat, SMS, WhatsApp and social with automation and AI.
About
Shared inbox and customer service platform covering email, live chat, SMS, WhatsApp and social with automation and AI.
Helpwise is a customer service platform built around shared inboxes. Teams handle email, live chat, Facebook, Instagram, SMS, WhatsApp and calling in one place, with saved replies, a help center, notes, mentions, collision detection and shared drafts for collaboration.
Higher plans add automation rules, chatbot, CSAT, AI assist and summarize, advanced assignment, SLA rules, AI auto prioritization, custom views and single sign-on. Plans are Standard, Premium and Advanced, billed per user, with a 7 day free trial. It is available as a web app and on Android and iOS.
Key features
Product details
Vendor
Helpwise
Category
Help Desk
Pricing model
subscription
Starting price
From $12/user/mo billed annually ($15 monthly)
Free trial
Yes
Deployment
Web app; Android; iOS
Company size
Small teams to large teams
Pricing
Pricing model: subscription
Plans
- Standard $12 per user per month billed annually ($15 monthly); Premium $23 per user per month billed annually ($29 monthly); Advanced $39 per user per month billed annually ($49 monthly)
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