Zoom Contact Center
by Zoom Communications, Inc.
Omnichannel cloud contact center from Zoom covering voice, video, chat, SMS, email and social with AI assist and analytics.
About
Omnichannel cloud contact center from Zoom covering voice, video, chat, SMS, email and social with AI assist and analytics.
Zoom Contact Center is part of the Zoom CX ecosystem and orchestrates customer interactions across phone, video, email, chat, SMS and social media on one connected platform. It includes a flow editor with IVR, real-time transcription, agent CTI integrations with CRM and service tools, surveys and data privacy controls such as PII redaction.
Higher tiers add email, social, progressive and preview outbound dialers and cobrowse, along with AI Expert Assist, advanced quality management and workforce management. Zoom lists three tiers billed annually per user: Essentials, Premium and Elite.
Key features
Product details
Vendor
Zoom Communications, Inc.
Category
Contact Center
Pricing model
subscription
Starting price
From $69/user/month billed annually
Free trial
No
Deployment
Cloud
Pricing
Pricing model: subscription
Plans
- Essentials Contact Center: $69/user/month billed annually; Premium Contact Center: $99/user/month billed annually; Elite Contact Center: $149/user/month billed annually
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