Bright Pattern
by Bright Pattern, Inc.
Omnichannel contact center platform combining ACD, AI and workforce management, deployable in cloud or on-prem private cloud.
About
Omnichannel contact center platform combining ACD, AI and workforce management, deployable in cloud or on-prem private cloud.
Bright Pattern is an all-in-one contact center platform that combines ACD, AI and workforce management. It supports voice, IVR, email, chat, SMS, MMS and messengers, with omnichannel quality management and a mobile app for agents.
Its AI suite covers virtual agents, real-time transcription and summarization, agent assist and a teleprompter, plus asynchronous interaction analytics and auto scoring. Dialing options include auto, progressive, power and predictive dialers, and there is a Microsoft Teams call center integration. It can run in the cloud or on-prem and private cloud.
Key features
Product details
Vendor
Bright Pattern, Inc.
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud, On-Premise, Private Cloud
Pricing
Similar software
8x8 Contact Center
by 8x8, Inc.
AI-enabled omnichannel cloud contact center from 8x8 with native workforce management, quality management and auto dialer.
Aircall
by Aircall
Intuitive cloud-based phone system with easy setup and seamless communication. Manage calls and access recordings effortlessly to enhance productivity.
Amazon Connect
by Amazon Web Services
Cloud contact center from AWS that handles voice, chat, email and SMS with AI agents, agent assist and pay-as-you-go pricing.
Avaya Infinity
by Avaya
Avaya's enterprise customer experience platform that orchestrates AI, data and workflows, deployable in cloud, hybrid or on-premises.
Cisco Unified Contact Center Express
by Cisco
Reliable contact center solution with easy integration with Cisco Unified Communications Manager and robust scripting engine. Ideal for small to medium-sized contact centers.
CloudTalk
by CloudTalk
Reliable cloud call center software with intuitive interface and seamless CRM integrations. Simplifies communication and high-volume call management.