Amazon Connect
by Amazon Web Services
Cloud contact center from AWS that handles voice, chat, email and SMS with AI agents, agent assist and pay-as-you-go pricing.
About
Cloud contact center from AWS that handles voice, chat, email and SMS with AI agents, agent assist and pay-as-you-go pricing.
Amazon Connect is a cloud contact center service from Amazon Web Services that combines agentic AI with human agents to serve customers across voice, chat, email, SMS and third party messaging. Teams can build and deploy AI agents for voice and self-service, and use unified observability, testing and simulation to manage them.
For the human workforce, it adds real-time agent assist, forecasting and agent scheduling, performance evaluations, automated coaching feedback, screen recording and post-contact summaries. Predictive insights, conversational analytics, unified customer data and proactive outbound engagement round out the platform. AWS states there is no seat-based licensing, no minimums and no long-term contracts.
Key features
Product details
Vendor
Amazon Web Services
Category
Contact Center
Pricing model
usage-based
Starting price
Pay as you go: $0.038 per voice minute, $0.010 per chat message
Free trial
No
Deployment
Cloud
Pricing
Pricing model: usage-based
Plans
- Voice: $0.038 per minute (standard telephony rates apply); Chat: $0.010 per message sent or received; Email: $0.080 per email sent or received; SMS and third party messaging: $0.014 per message sent or received. No minimums, no long-term contracts.
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