8x8 Contact Center
by 8x8, Inc.
AI-enabled omnichannel cloud contact center from 8x8 with native workforce management, quality management and auto dialer.
About
AI-enabled omnichannel cloud contact center from 8x8 with native workforce management, quality management and auto dialer.
8x8 Contact Center is a cloud platform that brings together voice, video and digital channels, including chat, SMS, RCS, email, social media, WhatsApp, Viber and Facebook Messenger. It keeps unified customer history and interaction data so agents see the full context of each conversation.
The platform includes conversational AI and AI routing, speech analytics, a supervisor workspace and AI Studio for building custom voice and digital agents. Native workforce management, quality management and an auto dialer with predictive or progressive modes are part of the offering, and 8x8 says deployments take days with minimal disruption. Pricing is by quote.
Key features
Product details
Vendor
8x8, Inc.
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud
Pricing
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