Avaya Infinity
by Avaya
Avaya's enterprise customer experience platform that orchestrates AI, data and workflows, deployable in cloud, hybrid or on-premises.
About
Avaya's enterprise customer experience platform that orchestrates AI, data and workflows, deployable in cloud, hybrid or on-premises.
Avaya Infinity is an enterprise customer experience platform that connects systems, data, AI and workflows into a unified orchestration layer spanning the contact center and the wider enterprise. It is positioned as the modernization path for existing Avaya contact center customers.
The platform supports Model Context Protocol connections, enterprise data activation through Databricks, AI performance measurement and outbound engagement in preview mode. Governance features include role-based access control, audit trails, retention controls and bring-your-own-key, with bring-your-own options for carrier, messaging, workforce management and AI. Cloud, hybrid and on-premises deployments are supported.
Key features
Product details
Vendor
Avaya
Category
Contact Center
Pricing model
subscription
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud, Hybrid, On-Premise
Pricing
Pricing model: subscription
Plans
- Per-seat commercial model with package, licensing, add-on and services options; named and concurrent licensing with volume ranges and contract terms.
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