Zendesk
by Zendesk, Inc.
Customer service suite with a help center, customer portal, generative search and AI agents for self-service.
About
Customer service suite with a help center, customer portal, generative search and AI agents for self-service.
Zendesk is a customer service platform whose Suite plans combine ticketing, messaging and a self-service help center. The help center supports a knowledge builder, generative search, a customer portal and a service catalog so customers can resolve issues without contacting an agent.
Higher plans add multilingual content in 40+ languages, custom user segments for article access, custom themes and up to five help centers. A 14 day free trial gives access to the Suite Professional plan with Copilot.
Key features
Product details
Vendor
Zendesk, Inc.
Category
Customer Self-Service
Pricing model
subscription
Starting price
From $19/agent/mo billed annually
Free trial
Yes
Pricing
Pricing model: subscription
Plans
- Support Team; Suite Team; Suite Professional; Suite Enterprise + Copilot
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