Zammad
by Zammad GmbH
Open source help desk and ticketing system with a knowledge base, available hosted or self-hosted.
About
Open source help desk and ticketing system with a knowledge base, available hosted or self-hosted.
Zammad is a help desk and ticketing system that can run hosted in German data centers or on your own servers. The Professional plan adds a monolingual knowledge base and the Plus plan adds a multilingual knowledge base for customer self-service.
Hosted plans are priced per agent per month in euros, and self-hosted plans are priced per year. The vendor offers a 30 day trial on the Professional plan.
Key features
Product details
Vendor
Zammad GmbH
Category
Customer Self-Service
Pricing model
subscription
Starting price
From 7 EUR/agent/mo billed annually
Free trial
Yes
Deployment
Hosted cloud or self-hosted
Pricing
Pricing model: subscription
Plans
- Hosted: Starter v2 7 EUR, Professional v2 16 EUR, Plus v2 25 EUR per agent/mo billed annually; Self-hosted: Business 2,999 EUR, Enterprise 5,999 EUR, Corporation 9,999 EUR per year
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