Webex Contact Center
by Cisco Systems, Inc.
Cloud-native contact center from Cisco Webex with AI routing, digital and voice AI agents, and integrated collaboration tools.
About
Cloud-native contact center from Cisco Webex with AI routing, digital and voice AI agents, and integrated collaboration tools.
Webex Contact Center is a 100 percent native cloud contact center from Cisco that lives on a single platform with Webex collaboration. It offers skills-based routing and queuing, inbound and outbound voice, and digital channels such as SMS, WhatsApp, Facebook Messenger, Apple Business Chat and RCS depending on plan.
The platform adds digital and voice AI agents for self-service, AI routing, AI-powered agent assistance, proactive automated messaging, customer journey orchestration, workforce optimization and centralized reporting and administration. A microservices architecture, open APIs and CRM integrations such as Salesforce, Microsoft Dynamics and Zendesk support custom builds.
Key features
Product details
Vendor
Cisco Systems, Inc.
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud
Pricing
Similar software
8x8 Contact Center
by 8x8, Inc.
AI-enabled omnichannel cloud contact center from 8x8 with native workforce management, quality management and auto dialer.
Aircall
by Aircall
Intuitive cloud-based phone system with easy setup and seamless communication. Manage calls and access recordings effortlessly to enhance productivity.
Amazon Connect
by Amazon Web Services
Cloud contact center from AWS that handles voice, chat, email and SMS with AI agents, agent assist and pay-as-you-go pricing.
Avaya Infinity
by Avaya
Avaya's enterprise customer experience platform that orchestrates AI, data and workflows, deployable in cloud, hybrid or on-premises.
Bright Pattern
by Bright Pattern, Inc.
Omnichannel contact center platform combining ACD, AI and workforce management, deployable in cloud or on-prem private cloud.
Cisco Unified Contact Center Express
by Cisco
Reliable contact center solution with easy integration with Cisco Unified Communications Manager and robust scripting engine. Ideal for small to medium-sized contact centers.