Vonage Contact Center
by Vonage
Vonage Contact Center is a cloud, AI-powered omnichannel contact center with virtual assistants, agent assist, CRM integrations and real-time dashboards.
About
Vonage Contact Center is a cloud, AI-powered omnichannel contact center with virtual assistants, agent assist, CRM integrations and real-time dashboards.
Vonage Contact Center (VCC) is a cloud-based platform that brings voice, messaging, video, conferencing and social chat into one place. It supports mixed-mode deployments where agents work in the Vonage Intelligent Workspace or in tools such as Salesforce Service Cloud Voice.
AI features include a conversational AI virtual assistant for self-service, agent assist, a conversation analyzer that transcribes, tags and scores calls, and AI noise cancellation. CRM integrations log calls and recordings, show customer screen pops and support click-to-dial, while custom dashboards and wallboards show KPIs in real time.
Key features
Product details
Vendor
Vonage
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud
Pricing
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