Vocalcom
by Vocalcom
AI-powered cloud contact center platform with omnichannel routing, WhatsApp Business Calling and AI agents for sales, support and collections.
About
AI-powered cloud contact center platform with omnichannel routing, WhatsApp Business Calling and AI agents for sales, support and collections.
Vocalcom is a cloud contact center and customer experience automation platform that combines human agents with AI agents for sales, support and collections across more than 18 channels. It supports WhatsApp Business Calling, including verified calls, templates, flows, proactive campaigns and in-chat payments.
Other listed capabilities are automatic quality monitoring, biometric authentication, and AI call summaries where calls are recorded, transcribed and synced to the CRM. The vendor says the platform can be hosted where the customer chooses, and its site references banking use cases alongside general customer service, sales, collections and appointments.
Key features
Product details
Vendor
Vocalcom
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud
Pricing
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