UJET
Modern cloud contact center with intuitive interface integrating multiple communication channels into one system. Enables agents to manage calls, chats, and customer information efficiently.
About
Modern cloud contact center with intuitive interface integrating multiple communication channels into one system. Enables agents to manage calls, chats, and customer information efficiently.
UJET is a cloud-native, AI-powered contact center as a service (CCaaS) platform designed to transform customer experience operations by unifying voice, chat, SMS, email, and messaging channels like WhatsApp into a single, intelligent workspace. At its core, UJET leverages agentic AI throughout the entire customer journey — automating routine interactions through virtual agents, providing real-time assistance to live agents via sentiment analysis, generative knowledge suggestions, and conversation summarization, and equipping supervisors with actionable analytics through advanced Looker-backed reporting dashboards. The platform's mobile-first design enables customers to initiate support directly from a company's app or website, share photos, videos, and screenshots to accelerate issue resolution, and receive accurate machine-learning-powered wait time estimates. UJET integrates seamlessly with a wide range of CRM platforms — including Salesforce, Zendesk, HubSpot, Microsoft Dynamics, ServiceNow, and Kustomer — as well as Google Cloud services such as Dialogflow and Contact Center AI, making it particularly well-suited for mid-market to enterprise organizations in consumer services, telecommunications, retail, and BPO/outsourcing industries. It is an ideal solution for customer support teams, contact center administrators, and CX leaders looking to reduce agent handle time, improve first-contact resolution, enable remote workforce flexibility, and deliver consistently high-quality customer interactions at scale.
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Product details
Category
Contact Center
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Free trial
No
Deployment
Cloud
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All
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