Salesforce Contact Center
by Salesforce, Inc.
CRM-native cloud contact center from Salesforce with native voice, digital channels, AI agents and workforce and quality management.
About
CRM-native cloud contact center from Salesforce with native voice, digital channels, AI agents and workforce and quality management.
Salesforce Contact Center brings phone, email, messaging and social channels into the Service Cloud on a unified data foundation. Teams can build AI agents, manage routing and launch flows across channels, and connect third party CCaaS providers through voice integrations and partners from the Salesforce AgentExchange.
Features include self-service AI agents, AI assistance for service reps, intelligent handoffs, connected case management, real-time supervisor tools, customer sentiment insights, workforce management and quality management. Listed prices are $125 per user per month for Contact Center and $250 for Contact Center Plus.
Key features
Product details
Vendor
Salesforce, Inc.
Category
Contact Center
Pricing model
subscription
Starting price
From $75/user/month (Contact Center Voice); $125/user/month Contact Center
Free trial
No
Deployment
Cloud
Pricing
Pricing model: subscription
Plans
- Contact Center Voice: $75/user/month (Max Edition only); Contact Center: $125/user/month; Contact Center Plus: $250/user/month; Workforce Management add-on: $50/user/month; Quality Management add-on: $50/user/month.
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