RingCentral RingCX
by RingCentral, Inc.
Cloud-native AI contact center from RingCentral with AI receptionist, agent assist and quality scoring of every interaction.
About
Cloud-native AI contact center from RingCentral with AI receptionist, agent assist and quality scoring of every interaction.
RingCentral RingCX is a cloud-native contact center that unifies business communications and customer engagement in one AI-powered architecture. Its AI Receptionist greets callers, identifies intent, handles routine tasks such as scheduling and passes full context and a transcript to a human agent on escalation.
AVA Agent Assist gives agents real-time guidance and recommended next steps, while AVA Supervisor Assist alerts managers to critical conversations and coaching opportunities. AI Quality Management scores every interaction instead of a small manual sample, and AI Interaction Analytics flags sentiment and intent trends. RingCentral states a 99.999 percent uptime guarantee.
Key features
Product details
Vendor
RingCentral, Inc.
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud
Pricing
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