Ozonetel
by Ozonetel
Ozonetel is a unified customer experience platform combining cloud contact center, voice AI agents, agent assist and quality audits.
About
Ozonetel is a unified customer experience platform combining cloud contact center, voice AI agents, agent assist and quality audits.
Ozonetel offers a unified CX platform that natively integrates CCaaS, CPaaS and UCaaS. It supports voice and digital channels at the same time and gives agents a 360 degree customer view, with conversations and customer data in one hub.
The AI layer includes voice AI agents in 24 vernacular languages, real-time agent assist, call summarization, knowledge AI, automated quality audits and voice of customer analysis. The vendor says it serves 3,500+ customers and powers 300K+ agents across 7B+ customer interactions a year, and lists a free trial.
Key features
Industries served
Product details
Vendor
Ozonetel
Category
Contact Center
Starting price
Contact for pricing
Free trial
Yes
Deployment
Cloud
Company size
Mid-market and enterprise
Industries
Banking and Insurance, Capital Markets, eCommerce, Fintech, Real Estate, Healthcare, Education
Pricing
Similar software
8x8 Contact Center
by 8x8, Inc.
AI-enabled omnichannel cloud contact center from 8x8 with native workforce management, quality management and auto dialer.
Aircall
by Aircall
Intuitive cloud-based phone system with easy setup and seamless communication. Manage calls and access recordings effortlessly to enhance productivity.
Amazon Connect
by Amazon Web Services
Cloud contact center from AWS that handles voice, chat, email and SMS with AI agents, agent assist and pay-as-you-go pricing.
Avaya Infinity
by Avaya
Avaya's enterprise customer experience platform that orchestrates AI, data and workflows, deployable in cloud, hybrid or on-premises.
Bright Pattern
by Bright Pattern, Inc.
Omnichannel contact center platform combining ACD, AI and workforce management, deployable in cloud or on-prem private cloud.
Cisco Unified Contact Center Express
by Cisco
Reliable contact center solution with easy integration with Cisco Unified Communications Manager and robust scripting engine. Ideal for small to medium-sized contact centers.