NICE CXone
by NICE
Enterprise customer experience AI platform that orchestrates human and AI agents, automates service and supports workforce engagement across contact center operations.
About
Enterprise customer experience AI platform that orchestrates human and AI agents, automates service and supports workforce engagement across contact center operations.
NICE CXone is an enterprise customer experience AI platform for orchestrating human and AI agents, automating service and empowering the workforce. It unifies data, AI agents and orchestration so organisations can resolve customer journeys at scale. Core capabilities include agentic experience automation, engagement orchestration and workforce empowerment tools used in contact center environments.
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Product details
Vendor
NICE
Category
Contact Center
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