Mitel Contact Center
by Mitel Networks Corporation
Omnichannel contact center solutions from Mitel with built-in AI, analytics and workforce optimization in cloud, on-prem or hybrid.
About
Omnichannel contact center solutions from Mitel with built-in AI, analytics and workforce optimization in cloud, on-prem or hybrid.
Mitel's contact center solutions connect voice, digital and AI into one experience, covering inbound call center software and omnichannel management across voice, chat, text and video. Built-in AI includes virtual agents, real-time transcription and smart suggestions for agents.
The offering also includes analytics, dashboards and workforce optimization, plus Mitel Workflow Studio for low-code workflow automation and customization. Mitel highlights deep integration with Genesys for enterprise-grade orchestration, and a flexible deployment approach across cloud, on-premises and hybrid models.
Key features
Product details
Vendor
Mitel Networks Corporation
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud, On-Premise, Hybrid
Pricing
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