Gladly

Gladly is an AI-powered customer experience (CX) platform designed to help consumer-facing brands deliver deeply personalized, efficient customer service at scale. Unlike traditional help desk tools built around tickets, Gladly places the individual customer at the center of every interaction, consolidating all conversations across channels — including voice, chat, email, SMS, and social media — into a single, continuous thread that gives agents full context without switching between systems. Powered by its proprietary Customer AI, the platform intelligently automates routine inquiries through its AI agent called Sidekick, while seamlessly escalating more complex issues to human agents who can step in with complete conversation history already in hand. Gladly is best suited for mid-market to enterprise B2C companies, particularly in retail, apparel, consumer goods, and consumer services, where building lasting customer relationships and managing high volumes of inquiries across multiple channels is a daily operational challenge. Customer experience leaders, contact center managers, and support agents benefit most from the platform's ability to reduce operational costs while simultaneously elevating the quality and personalization of every customer interaction. With over 24 integrations — including Shopify, Salesforce, HubSpot, and Twilio — Gladly fits naturally into existing tech stacks, making it a compelling choice for brands that refuse to sacrifice either efficiency or empathy in their service operations.