Freshdesk Contact Center
by Freshworks Inc.
Cloud contact center formerly known as Freshcaller, with advanced inbound routing, browser-based calling and Freshdesk ticket integration.
About
Cloud contact center formerly known as Freshcaller, with advanced inbound routing, browser-based calling and Freshdesk ticket integration.
Freshdesk Contact Center, also sold as Freshcaller, is a cloud voice platform for support teams. Agents make and receive calls from the browser with no hardware, and a call can be converted into a Freshdesk ticket in one click.
It offers advanced inbound call routing, multiple lines, call recording and playback, call notes and metrics, and listen-in for coaching. Freshworks says a contact center can be set up in a few hours. A free plan exists, paid plans are billed per agent per month plus per-minute usage, and a 14-day trial of the Enterprise plan is offered.
Key features
Product details
Vendor
Freshworks Inc.
Category
Contact Center
Pricing model
freemium
Starting price
Free plan; paid from $15/agent/month plus per-minute usage, billed annually
Free trial
Yes
Deployment
Cloud
Pricing
Pricing model: freemium
Plans
- Free: $0/agent/month + pay per minute; Growth: $15/agent/month + pay per minute; Pro: $39/agent/month + pay per minute; Enterprise: $69/agent/month + pay per minute. All billed annually.
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