Exotel
by Exotel
Exotel is an AI-led customer experience platform that runs AI agents, a contact center and voice and messaging APIs on one architecture.
About
Exotel is an AI-led customer experience platform that runs AI agents, a contact center and voice and messaging APIs on one architecture.
Exotel brings AI voice and chat agents, a contact center and a unified communication stack together on one platform. The vendor cites up to 75% containment with AI agents, handoff to human teams, and 100% conversation analysis for quality, compliance and coaching.
The communication layer combines messaging and voice APIs with sub-300 ms voice latency on a telecom-grade platform, and the vendor cites 99.99% uptime and 150+ ready integrations. Responsible AI guardrails and compliance controls are applied across layers, and plans are explained on its pricing page.
Key features
Product details
Vendor
Exotel
Category
Contact Center
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud
Pricing
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