Dynamics 365 Contact Center
by Microsoft
Microsoft's standalone contact center platform with Copilot, omnichannel voice and digital messaging, and CRM-agnostic design.
About
Microsoft's standalone contact center platform with Copilot, omnichannel voice and digital messaging, and CRM-agnostic design.
Dynamics 365 Contact Center is a standalone Microsoft product that adapts the voice and digital messaging capabilities of Dynamics 365 Customer Service, enhanced with Microsoft Copilot and conversational IVR from Nuance. It is designed to work with existing CRMs as well as Dynamics 365 Customer Service.
Capabilities include engaging customers on any channel, digital and voice self-service, routing to the right representative, Copilot assistance for agents, a 360-degree customer view, supervisor tools, telephony management and workforce management. Microsoft lists it at $110 per user per month paid yearly.
Key features
Product details
Vendor
Microsoft
Category
Contact Center
Pricing model
subscription
Starting price
$110/user/month paid yearly
Free trial
No
Deployment
Cloud
Pricing
Pricing model: subscription
Plans
- Dynamics 365 Contact Center: $110 per user per month, paid yearly.
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