FI
Listed
Score 90/100
Finby Intercom
Pay only when it actually resolves the issue
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Per seat
- Starting price
- $29/mo
- Build effort
- No-code
ChatEmailVoice
Works with: Salesforce, HubSpot
AI Agent Tools
Best AI Customer Support Agents (2026)
Built for Head of CX/Support. Every product below is independently scored on autonomy, pricing transparency, integrations and compliance — no pay-to-rank placements.
Top 30 AI customer support agents ranked
30 products
SI
Listed
Score 88/100
Sierraby Sierra
Enterprise agents priced on outcomes
- Autonomy
- L3 · Supervised
- Pricing
- Per outcome, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmailVoice
Works with: Salesforce
DE
Listed
Score 86/100
Decagonby Decagon
Enterprise support agents with deep QA tooling
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmailVoice
Works with: Salesforce
PI
Also listed here
Score 86/100
Piperby Qualified (Salesforce)
The inbound SDR that works your website
- Autonomy
- L3 · Supervised
- Pricing
- Per seat, Custom
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmailBackground
Works with: Salesforce
GO
Listed
Score 85/100
Gorgias AI Agentby Gorgias
Ecommerce support, helpdesk included
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Usage-based
- Starting price
- $10/mo
- Build effort
- No-code
ChatEmailSMS
Works with: Shopify, Klaviyo, Recharge
ZE
Listed
Score 84/100
Zendesk AI Agentsby Zendesk
AI inside the helpdesk you already run
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Per seat
- Starting price
- $55/mo
- Build effort
- No-code
ChatEmailVoice
Works with: Salesforce, HubSpot
AI
Also listed here
Score 83/100
AI Receptionist (AIR)by RingCentral
An AI receptionist inside the phone system you own
- Autonomy
- L3 · Supervised
- Pricing
- Per seat, Flat rate
- Starting price
- $30/mo
- Build effort
- No-code
VoiceSMS
Works with: Salesforce, HubSpot
AD
Listed
Score 82/100
Adaby Ada
Multilingual support automation at scale
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmailVoice
Works with: Salesforce
NU
Also listed here
Score 82/100
Numaby Numa
Built for dealership service departments
- Autonomy
- L3 · Supervised
- Pricing
- Flat rate, Per minute
- Starting price
- $199/mo
- Build effort
- No-code
VoiceSMS
Works with: Salesforce
AG
Also listed here
Score 83/100
Agentforce SDRby Salesforce
The AI SDR that lives inside your CRM
- Autonomy
- L3 · Supervised
- Pricing
- Usage-based, Per seat, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
EmailChatBackground
Works with: Salesforce
AG
Listed
Score 81/100
Agentforce Service Agentby Salesforce
Native Service Cloud AI, billed per conversation
- Autonomy
- L3 · Supervised
- Pricing
- Usage-based, Per seat, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmailVoice
Works with: Salesforce
FO
Listed
Score 79/100
Forethoughtby Forethought
Resolution, triage and agent assist in one
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmail
Works with: Salesforce, HubSpot
PO
Also listed here
Score 79/100
PolyAIby PolyAI
Enterprise voice agents that survive real callers
- Autonomy
- L3 · Supervised
- Pricing
- Per minute, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
Voice
Works with: Salesforce
MA
Listed
Score 78/100
Maven AGIby Maven AGI
Fast-deploying enterprise support agent
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmailVoice
Works with: Salesforce, HubSpot
MO
Listed
Score 77/100
Moveworksby Moveworks (ServiceNow)
Employee support, not customer support
- Autonomy
- L3 · Supervised
- Pricing
- Per seat, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmail
Works with: ServiceNow, Slack, Microsoft Teams
AI
Also listed here
Score 77/100
AI Employeeby Podium
Answers calls and texts for local business
- Autonomy
- L3 · Supervised
- Pricing
- Flat rate, Per seat
- Starting price
- $399/mo
- Build effort
- No-code
VoiceSMSChat
Works with: Salesforce, HubSpot
FR
Listed
Score 76/100
Freddy AI Agentby Freshworks
Session-priced AI inside Freshdesk
- Autonomy
- L3 · Supervised
- Pricing
- Usage-based, Per seat
- Starting price
- $29/mo
- Build effort
- No-code
ChatEmailVoice
Works with: Freshsales, Salesforce
PA
Also listed here
Score 76/100
Parloaby Parloa
Agent management for enterprise contact centres
- Autonomy
- L3 · Supervised
- Pricing
- Per minute, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
VoiceChat
Works with: Salesforce
AI
Listed
Score 75/100
Aiseraby Aisera
Agentic automation across IT, HR and CX
- Autonomy
- L3 · Supervised
- Pricing
- Per seat, Usage-based, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmailVoice
Works with: Salesforce
BR
Also listed here
Score 78/100
Breeze Prospecting Agentby HubSpot
Native AI prospecting inside HubSpot
- Autonomy
- L2 · Copilot
- Pricing
- Per seat, Usage-based
- Starting price
- Pricing not published
- Build effort
- No-code
EmailChatBackground
Works with: HubSpot
BR
Listed
Score 74/100
Breeze Customer Agentby HubSpot
Native support AI inside HubSpot
- Autonomy
- L3 · Supervised
- Pricing
- Per seat, Usage-based
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmail
Works with: HubSpot
NE
Listed
Score 73/100
Netomiby Netomi
Sanctioned AI with strict answer controls
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmailSMS
Works with: Salesforce
RE
Also listed here
Score 75/100
Revenue Digital Assistantsby Conversica
The enterprise original, still the safest choice
- Autonomy
- L3 · Supervised
- Pricing
- Custom, Usage-based
- Starting price
- Pricing not published
- Build effort
- Low-code
EmailSMSChat
Works with: Salesforce, Dynamics 365, HubSpot
KO
Listed
Score 72/100
Kore.aiby Kore.ai
Enterprise agent platform with deep controls
- Autonomy
- L3 · Supervised
- Pricing
- Usage-based, Custom
- Starting price
- Pricing not published
- Build effort
- Code required
ChatEmailVoice
Works with: Salesforce
SE
Listed
Score 71/100
ServiceNow AI Agentsby ServiceNow
Agents inside the enterprise workflow platform
- Autonomy
- L3 · Supervised
- Pricing
- Per seat, Usage-based, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmail
Works with: Salesforce
SI
Listed
Score 70/100
Siena AIby Siena AI
Empathic support for consumer brands
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmailSMS
Works with: Shopify, Gorgias, Zendesk
LO
Listed
Score 69/100
Lorikeetby Lorikeet
Built for complex, regulated support
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatEmail
Works with: Salesforce
DI
Listed
Score 68/100
DigitalGeniusby DigitalGenius
Visual AI for retail warranty and returns
- Autonomy
- L3 · Supervised
- Pricing
- Per resolution, Custom
- Starting price
- Pricing not published
- Build effort
- No-code
ChatEmail
Works with: Salesforce
CO
Also listed here
Score 68/100
Cognigyby Cognigy (NICE)
Enterprise conversational AI, now part of NICE
- Autonomy
- L3 · Supervised
- Pricing
- Per minute, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
VoiceChat
Works with: Salesforce
YE
Listed
Score 67/100
Yellow.aiby Yellow.ai
Multichannel agents with strong APAC coverage
- Autonomy
- L3 · Supervised
- Pricing
- Usage-based, Custom
- Starting price
- Pricing not published
- Build effort
- Low-code
ChatVoiceWhatsAppEmail
Works with: Salesforce
AI support agents compared
| Name | Pricing model | Starting price | Channels | Helpdesk integrations | SOC 2 |
|---|---|---|---|---|---|
| Fin | Per resolution, Per seat | $29/mo | Chat, Email, Voice | Salesforce, HubSpot | Yes |
| Sierra | Per outcome, Custom | Pricing not published | Chat, Email, Voice | Salesforce | Yes |
| Decagon | Per resolution, Custom | Pricing not published | Chat, Email, Voice | Salesforce | Yes |
| Piper | Per seat, Custom | Pricing not published | Chat, Email, Background | Salesforce | Yes |
| Gorgias AI Agent | Per resolution, Usage-based | $10/mo | Chat, Email, SMS | Shopify, Klaviyo, Recharge, Loop Returns | Yes |
| Zendesk AI Agents | Per resolution, Per seat | $55/mo | Chat, Email, Voice | Salesforce, HubSpot | Yes |
| AI Receptionist (AIR) | Per seat, Flat rate | $30/mo | Voice, SMS | Salesforce, HubSpot | Yes |
| Ada | Per resolution, Custom | Pricing not published | Chat, Email, Voice | Salesforce | Yes |
| Numa | Flat rate, Per minute | $199/mo | Voice, SMS | Salesforce | Yes |
| Agentforce SDR | Usage-based, Per seat, Custom | Pricing not published | Email, Chat, Background | Salesforce | Yes |
| Agentforce Service Agent | Usage-based, Per seat, Custom | Pricing not published | Chat, Email, Voice | Salesforce | Yes |
| Forethought | Per resolution, Custom | Pricing not published | Chat, Email | Salesforce, HubSpot | Yes |
| PolyAI | Per minute, Custom | Pricing not published | Voice | Salesforce | Yes |
| Maven AGI | Per resolution, Custom | Pricing not published | Chat, Email, Voice | Salesforce, HubSpot | Yes |
| Moveworks | Per seat, Custom | Pricing not published | Chat, Email | ServiceNow, Slack, Microsoft Teams, Okta | Yes |
| AI Employee | Flat rate, Per seat | $399/mo | Voice, SMS, Chat | Salesforce, HubSpot | Yes |
| Freddy AI Agent | Usage-based, Per seat | $29/mo | Chat, Email, Voice | Freshsales, Salesforce | Yes |
| Parloa | Per minute, Custom | Pricing not published | Voice, Chat | Salesforce | Yes |
| Aisera | Per seat, Usage-based, Custom | Pricing not published | Chat, Email, Voice | Salesforce | Yes |
| Breeze Prospecting Agent | Per seat, Usage-based | Pricing not published | Email, Chat, Background | HubSpot | Yes |
| Breeze Customer Agent | Per seat, Usage-based | Pricing not published | Chat, Email | HubSpot | Yes |
| Netomi | Per resolution, Custom | Pricing not published | Chat, Email, SMS | Salesforce | Yes |
| Revenue Digital Assistants | Custom, Usage-based | Pricing not published | Email, SMS, Chat | Salesforce, Dynamics 365, HubSpot | Yes |
| Kore.ai | Usage-based, Custom | Pricing not published | Chat, Email, Voice | Salesforce | Yes |
| ServiceNow AI Agents | Per seat, Usage-based, Custom | Pricing not published | Chat, Email | Salesforce | Yes |
| Siena AI | Per resolution, Custom | Pricing not published | Chat, Email, SMS | Shopify, Gorgias, Zendesk, Klaviyo | Yes |
| Lorikeet | Per resolution, Custom | Pricing not published | Chat, Email | Salesforce | Yes |
| DigitalGenius | Per resolution, Custom | Pricing not published | Chat, Email | Salesforce | Yes |
| Cognigy | Per minute, Custom | Pricing not published | Voice, Chat | Salesforce | Yes |
| Yellow.ai | Usage-based, Custom | Pricing not published | Chat, Voice, WhatsApp, Email | Salesforce | Yes |
Per-resolution vs per-seat pricing explained
Per-seat pricing charges for the people using a support platform, while per-resolution pricing charges when the AI closes an eligible conversation without human help. Per-resolution can align cost with delivered automation, but definitions matter: ask what counts as a resolution, how reopened tickets are treated and whether simple spam or duplicate contacts are billable. For example, a team with 10,000 monthly conversations and a 40% accepted AI resolution rate would generate 4,000 billable resolutions. At $1 each, that is $4,000 before platform fees; at $2, it is $8,000. Compare that total with seats, existing helpdesk costs and the human time genuinely saved. Monitor customer satisfaction and repeat contacts, because a low-quality closure is not a useful resolution.
Best picks by helpdesk
Zendesk
Start with the highest-ranked products above that list Zendesk as an integration, then compare whether they work natively inside tickets, synchronize knowledge and preserve routing rules.
Intercom
Intercom users should compare its native agent with independent products that publish an Intercom connection. Check conversation history, inbox handoff and how resolutions are counted.
Freshdesk
For Freshdesk, shortlist products that explicitly list Freshdesk or Freshservice. Test ticket fields, agent assignment, multilingual knowledge and escalation before deployment.
Salesforce
Salesforce teams should prioritize Service Cloud integration depth, identity controls and action permissions. Confirm which records the agent can read, create and change.
How to choose an AI support agent
- Measure accepted deflection or resolution, not conversations touched.
- Test human handoff with full context and correct queue routing.
- Confirm knowledge-base synchronization speed and source citations.
- Review helpdesk integration depth, supported channels and permissions.
- Check SOC 2, data retention, model training and residency controls.
- Model pricing at current volume and plausible automation rates.
Frequently asked questions
What is per-resolution pricing?
Per-resolution pricing bills for conversations the vendor classifies as solved by the AI without a human agent. Definitions vary, so ask about reopened tickets, duplicate contacts, spam, partial answers and billing disputes. Model the rate against your monthly volume and an achievable resolution percentage instead of relying on the vendor's best-case automation claim.
Can AI support agents work inside Zendesk?
Yes, several products in this ranking list Zendesk integration. The depth varies from ticket creation to full inbox, knowledge and routing workflows. Confirm whether the connection is native, which fields it reads or writes, how it hands a conversation to a person and whether the required integration is included in your plan.
What resolution rate should I expect?
There is no reliable universal rate. Results depend on issue complexity, knowledge quality, integrations, language coverage and how strictly a resolution is defined. Start with a controlled set of repetitive requests, measure accepted resolutions and repeat contacts, and expand only when customer satisfaction and escalation quality remain stable.
How long does setup take?
A simple pilot connected to an existing helpdesk and clean knowledge base can take days or a few weeks. Complex deployments involving authentication, account actions, multiple brands, security review and workflow redesign take longer. Ask vendors for a staged plan with testing, escalation rules, success measures and a rollback option.