Gorgias AI Agent
by Gorgias · San Francisco, USA · Founded 2015
Ecommerce support, helpdesk included
Overview
Gorgias is the strongest value proposition in this category for ecommerce, because it is a complete helpdesk with AI built in rather than an AI layer requiring a helpdesk underneath — which removes the hidden $55-175 per agent per month that Sierra, Decagon and Ada quotes conceal. The agent is pre-trained on ecommerce conversations and connects directly to Shopify order, shipping and subscription data, so it answers where-is-my-order and returns questions with real data rather than generic policy text. It powers a large share of Shopify brands. Outside ecommerce it is the wrong tool, and non-Shopify platforms get noticeably shallower integration.
Our verdict
The best total cost of ownership in this category for ecommerce, and the only leading option where the helpdesk is included rather than assumed. Compare it against Sierra or Decagon on all-in cost, not headline rate, and the gap is much wider than the quotes suggest.
Best for
Shopify and ecommerce brands wanting helpdesk and AI from one vendor at predictable cost.
Avoid if
You are not in ecommerce, or you run a platform other than Shopify.
Pros
- Helpdesk included — no hidden per-agent platform cost
- Direct Shopify data access for real order answers
- Per-resolution billing at a lower rate than Fin
Cons
- Ecommerce only — wrong tool for SaaS or B2B support
- Non-Shopify platform integrations are shallower
- Less sophisticated than Decagon on complex multi-step cases
Key capabilities
Frequently asked questions
How much does the Gorgias AI Agent cost?
Around $0.90 per resolved conversation on top of the Gorgias helpdesk fee, which starts near $10 per month and scales by ticket volume. There is no separate per-agent platform charge.
Why is Gorgias cheaper than Sierra or Decagon?
Because the helpdesk is included. AI-only vendors require a separate helpdesk underneath at $55-$175 per agent per month, which their quotes exclude but you still pay.
Does Gorgias work outside Shopify?
It supports BigCommerce, Magento and others, but the integration depth — live order, shipping and subscription data — is noticeably richer on Shopify, which is where most of its customers are.