Textline

Textline is a feature-rich, secure business texting platform designed to help companies communicate with customers, leads, patients, and employees at scale through SMS and live web chat. At its core, Textline offers a shared SMS inbox that enables entire teams to manage two-way text conversations collaboratively — claiming, transferring, and resolving threads to keep communication organized and accountable. The platform stands out with HIPAA-compliant messaging capabilities, making it especially well-suited for healthcare organizations, as well as robust automation tools, shortcut templates, bulk messaging, and integrations with popular tools like HubSpot, Zendesk, Zapier, Pipedrive, and Slack. Teams can track performance metrics such as response times and agent activity, and access the platform seamlessly from desktop or mobile devices, ensuring agents stay connected wherever they work. Textline is trusted by businesses of all sizes — from small businesses to mid-market companies — across industries including healthcare, insurance, consumer services, and transportation, making it a strong fit for customer support, sales, marketing, and operations teams looking to modernize outreach. Whether the goal is delivering faster customer service, sending appointment reminders, running SMS marketing campaigns, or enabling internal team communication, Textline provides the tools to streamline and scale meaningful conversations.