Capacity
by Capacity
Capacity is a unified CX automation platform with AI agents, agent assist and post-call automation for contact centers.
About
Capacity is a unified CX automation platform with AI agents, agent assist and post-call automation for contact centers.
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation. Its agents resolve inquiries across voice, chat, SMS, email and web, and take action to complete requests.
The platform adds AI knowledge orchestration, conversation intelligence that scores and improves CSAT, outbound campaigns over SMS and voice, and Builder Agents for creating agents with AI. It targets mid-market and enterprise contact centers, typically running 50 to 500+ agents, in retail, financial services, healthcare and insurance.
Key features
Industries served
Product details
Vendor
Capacity
Category
Customer Service Automation
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud (SaaS), omnichannel
Company size
Mid-market, Enterprise
Industries
Retail and ecommerce, Financial services, Healthcare, Insurance
Pricing
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