Decagon
by Decagon
Decagon is an AI concierge platform for building and scaling customer service agents across chat, voice and email.
About
Decagon is an AI concierge platform for building and scaling customer service agents across chat, voice and email.
Decagon lets enterprises build, optimize and scale AI agents that handle customer conversations over chat, voice and email. Agent behavior is defined in natural language through Agent Operating Procedures, and a Duet assistant helps teams build agents that improve themselves over time.
The platform adds pre-built integrations, live A/B experiments, large scale simulation testing, always-on quality monitoring with Watchtower, and insights and reporting on the voice of the customer. It serves enterprises in financial services, travel, health, technology, retail, telecommunications and media.
Key features
Industries served
Product details
Vendor
Decagon
Category
Customer Service Automation
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud (SaaS), omnichannel
Company size
Enterprise
Industries
Financial services, Travel and hospitality, Health and wellness, Technology, Retail, Telecommunications, Media
Pricing
Similar software
Agentforce Service
by Salesforce, Inc.
Centralized customer data and powerful automation that enhance efficiency in managing customer interactions. Streamline workflows and provide a unified view of customer cases.
Capacity
by Capacity
Capacity is a unified CX automation platform with AI agents, agent assist and post-call automation for contact centers.
Crescendo
by Crescendo
Crescendo is an AI-native CX platform with AI agents for voice, chat, email and text, plus quality and insight agents.
Dialpad Support
by Dialpad, Inc.
An AI-powered contact center platform that simplifies communication with call transcriptions and AI features that improve workflow and provide valuable insights.
Five9 Intelligent Cloud Contact Center Platform
by Five9
A user-friendly cloud contact center platform with robust reporting and integration capabilities that enhance operational efficiency for managing customer interactions.
Genesys Cloud CX
by Genesys
A robust omnichannel customer experience platform with intuitive interface, comprehensive analytics, and strong integration capabilities to streamline customer interactions.