Sierra
by Sierra
Sierra is a conversational AI platform for building customer experience agents across chat, SMS, WhatsApp, email and voice.
About
Sierra is a conversational AI platform for building customer experience agents across chat, SMS, WhatsApp, email and voice.
Sierra helps businesses build customer experience agents that talk to customers over chat, SMS, WhatsApp, email, voice and ChatGPT. Its Ghostwriter agent-building agent creates multilingual, multichannel agents from uploads or plain English, with guardrails built in.
Insights tools cover conversation analysis, monitors, experiments and observability of tool calls and latency, while Horizon adds long-horizon planning and customer memory across touchpoints. Sierra lists SOC 2, ISO 27001, HIPAA, GDPR and PCI DSS among its compliance credentials, and uses outcome-based pricing.
Key features
Product details
Vendor
Sierra
Category
Customer Service Automation
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud (SaaS), multichannel
Pricing
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