Parloa
by Parloa
Parloa is an AI agent management platform for building, testing and scaling voice and chat agents for enterprise customer service.
About
Parloa is an AI agent management platform for building, testing and scaling voice and chat agents for enterprise customer service.
Parloa is an AI agent management platform for enterprise CX. Teams use Agent Builder to create voice and chat agents, Performance Lab to run simulations, evaluations and A/B tests, and Parloa Lens to monitor quality with metrics such as empathy score and instruction adherence.
The conversation infrastructure is voice-first and also covers chat, email, messengers and APIs. It offers pre-built integrations, MCP support, the option to bring your own STT, TTS and LLM, and governance for regulated industries including banking, insurance, energy and retail.
Key features
Industries served
Product details
Vendor
Parloa
Category
Customer Service Automation
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud (SaaS), API and CCaaS integrations
Company size
Enterprise
Industries
Retail, Energy, Insurance, Banking, Consumer goods
Pricing
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