LivePerson Conversational AI
by LivePerson
LivePerson is an enterprise conversational AI platform for messaging, voice and AI agents in customer service.
About
LivePerson is an enterprise conversational AI platform for messaging, voice and AI agents in customer service.
LivePerson offers a conversational AI platform that helps enterprises design, simulate, validate and continuously improve conversations handled by AI agents and human agents. It is an open platform, so companies can bring their own LLM and connect existing channels and systems instead of replacing them.
The platform covers messaging and voice, conversational commerce, generative AI tools and unified conversational analytics, with Syntrix simulating thousands of customer interactions to validate AI agents. LivePerson cites GDPR, HIPAA and PCI DSS compliance and says it handles over a billion messages a month.
Key features
Product details
Vendor
LivePerson
Category
Customer Service Automation
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud (SaaS), open platform
Company size
Enterprise
Pricing
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