HelpDesk
by Text, Inc.
Browser-based ticketing system with a multichannel inbox, AI agent and workflow automation.
About
Browser-based ticketing system with a multichannel inbox, AI agent and workflow automation.
HelpDesk (HelpDesk.com) is part of the Text platform and manages customer requests from email, live chat, Messenger and SMS in a single threaded inbox. It includes an AI Agent for routine chat questions, reply suggestions, ticket summaries and no-code automation through Playbook.
Key features
Industries served
Product details
Vendor
Text, Inc.
Category
Help Desk
Pricing model
subscription
Starting price
From $19/user/mo billed annually ($25 monthly)
Free trial
Yes
Deployment
Cloud, Desktop
Company size
Small businesses to enterprises
Industries
Ecommerce, sales, HR, travel, property management, SaaS, IT help desks
Pricing
Pricing model: subscription
Plans
- Essential $19 annual / $25 monthly; Growth $79 / $99; Enterprise custom; 14-day free trial
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