Hyro
by Hyro
Agentic care communications for health systems
Reviewed by the the30top research team · Last reviewed 2026-10-27
Overview
Hyro sells an Agentic Care Communications platform, Care OnCue, that resolves patient requests across inbound and outbound channels, including phone, online and text. It lists integrations with Epic, Cerner, athenahealth and Oracle Health and states HIPAA compliance, SOC 2 certification and WCAG 2.1 AA accessibility. Pricing is not published and the product is aimed at health system call centers, so smaller practices are not the target. Staff handle escalations the agents cannot resolve.
Our verdict
A strong enterprise option for patient call handling, with stated security and integrations. Expect a scoped implementation and a sales-led price.
Best for
Health systems that want to reduce call center volume with AI agents.
Avoid if
You are a small clinic that needs a simple answering service.
Pros
- Handles phone, web and text requests in one platform
- Names Epic, Cerner, athenahealth and Oracle Health
- Publishes a page on its healthcare AI guardrails
Cons
- No published pricing
- Aimed at large health system call centers
- Rollout needs integration work
Key capabilities
Frequently asked questions
What does Hyro handle?
Patient requests such as rescheduling, prescription refills and bill payment across phone, web and text.
Which EHRs does Hyro list?
Epic, Cerner, athenahealth and Oracle Health.
Does Hyro state security compliance?
Its homepage states HIPAA compliance and SOC 2 certification.