Luma Health
by Luma Health · Founded 2015
Operational AI agents for scheduling, intake and payments
Reviewed by the the30top research team · Last reviewed 2026-10-27
Overview
Luma Health, founded in 2015 per its site, offers a set of AI agents covering conversational scheduling, intake, eligibility checks, referral processing, post-procedure follow-up and payments, plus patient broadcasts and waitlists. It lists integrations with Epic, athenahealth, Meditech, NextGen, eClinicalWorks and more, and a trust page citing HITRUST, SOC and ISO 27001. Pricing is not published and the product is broad, so scoping which agents you actually need is part of the buying process. Staff stay responsible for exceptions and escalations.
Our verdict
A serious patient access platform with strong security signals and many EHR integrations. Budget time to scope which agents to switch on, and get pricing from sales.
Best for
Health systems and large groups that want to automate patient access across several workflows.
Avoid if
You only need a basic appointment reminder tool for a small clinic.
Pros
- Wide set of patient access agents on one platform
- Long list of named EHR integrations
- Trust page lists HITRUST, SOC and ISO 27001
Cons
- No published pricing
- Broad scope means a longer scoping process
- Trust page does not state training-data or residency terms
Key capabilities
Frequently asked questions
What does Luma Health automate?
Scheduling, intake, eligibility, referrals, payments and patient messaging, with results written back to the EHR.
Which security standards does Luma list?
Its trust page lists HITRUST, SOC 2 Type II, ISO 27001, GDPR and TX-RAMP Level 2.
Does Luma publish pricing?
No. The site offers a demo request.