Crisp AI
by Crisp · Nantes, France · Founded 2015
European SMB messaging with AI built in
Overview
Crisp is a European alternative to Intercom for small businesses, bundling live chat, a shared inbox, help centre, campaigns and an AI agent into flat per-workspace pricing rather than per-seat. That pricing model is genuinely differentiated — small teams that grow do not face escalating seat costs. The AI answers from your help centre and past conversations and hands off cleanly. It is a French company with EU data handling, which simplifies GDPR procurement. Capability is modest against the leaders, and larger or more complex support operations will outgrow it quickly.
Our verdict
Flat per-workspace pricing is the standout feature — a growing team adds people without adding cost, which no other vendor here offers. Combined with EU data residency it is the obvious pick for small European businesses. It will not scale to complex support.
Best for
Small European businesses wanting predictable flat pricing and clean GDPR handling.
Avoid if
You have complex support needs or require enterprise governance.
Pros
- Flat workspace pricing rather than per seat
- EU data residency simplifying GDPR procurement
- Chat, inbox, help centre and campaigns bundled
Cons
- AI capability modest against category leaders
- Outgrown quickly by complex support operations
- Limited enterprise governance features
Key capabilities
Frequently asked questions
How is Crisp priced?
Flat per workspace rather than per seat, from around $45 per month with a free tier. A growing team adds people without increasing cost, which is unusual in this category.
Is Crisp GDPR compliant?
Yes. Crisp is a French company with EU data residency by default, which makes GDPR procurement noticeably simpler than with US-headquartered vendors.
Crisp or Intercom?
Intercom's Fin is far more capable and resolves autonomously. Crisp is much cheaper with flat pricing and EU data handling, aimed at small European teams rather than scaling support operations.