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Lyro

by Tidio · Szczecin, Poland · Founded 2013

Affordable AI support for small business

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The30Top score
66
Rank #21 in AI Customer Support Agents

Overview

Lyro is the practical choice for a small business that cannot justify enterprise support AI. It learns from your help content and product data, resolves common questions across chat and email, and hands off to a human when it cannot. Tidio bundles it with a live chat and helpdesk product, so like Gorgias there is no separate platform cost hiding beneath the quote. Published pricing starts low and scales by conversation volume. It is genuinely limited on complex or multi-step cases, and growing teams outgrow it — but for a store doing a few hundred conversations a month it resolves a real share of them cheaply.

Our verdict

The most sensible entry point for a genuinely small business, and honest about its ceiling. Helpdesk included means no hidden platform cost, and published pricing makes it the easiest option here to trial. Complex support will defeat it.

Best for

Small businesses and small ecommerce stores handling a few hundred conversations a month.

Avoid if

Your support involves complex multi-step cases, or you need enterprise governance.

Pros

  • Free tier and published pricing from $39/mo
  • Helpdesk and live chat included
  • Live within hours with no configuration project

Cons

  • Limited on complex or multi-step cases
  • Growing teams outgrow it fairly quickly
  • No audit log or enterprise governance

Key capabilities

Learns from help content and product dataChat and email conversation resolutionBundled live chat and helpdeskShopify product and order awarenessHuman handoff with contextPublished conversation-based pricing

Frequently asked questions

How much does Tidio Lyro cost?

There is a free tier, with Lyro plans from around $39 per month tiered by resolved conversation volume. Live chat and helpdesk are included rather than sold separately.

Is Lyro good enough for a real business?

For a small business or store handling a few hundred conversations a month, yes. It resolves common questions well but is genuinely limited on complex multi-step cases.

Lyro or Gorgias for a small store?

Lyro is cheaper and simpler. Gorgias has deeper Shopify data access and handles order actions better. Choose Lyro under a few hundred conversations, Gorgias above that.