Twilio Flex
by Twilio Inc.
Programmable, composable contact center that adds voice, messaging, routing and AI-assisted agent tools to existing apps and CRMs.
About
Programmable, composable contact center that adds voice, messaging, routing and AI-assisted agent tools to existing apps and CRMs.
Twilio Flex is a configurable contact center that handles voice, SMS, WhatsApp and email with routing between AI self-service and human agents. It embeds into tools such as Salesforce and ServiceNow and can be customized with Twilio Studio. Pricing is pay as you go with a one-time free trial grant.
Key features
Product details
Vendor
Twilio Inc.
Category
Contact Center
Pricing model
usage-based
Starting price
Named user from $150/user/month, or from $1 per active user hour
Free trial
Yes
Deployment
Cloud
Pricing
Pricing model: usage-based
Plans
- Free trial 5,000 active user hours; Named user from $150/user/mo; Active user hour from $1; User plus usage from $35 per monthly active user (existing Twilio accounts)
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