Chatbase
by Chatbase · San Francisco, USA · Founded 2023
Build a support agent on your docs in minutes
Overview
Chatbase is the simplest way to get an AI support agent onto a website: point it at your docs, website or uploaded files and it produces an embeddable agent within minutes. It supports custom actions, lead capture and handoff, and integrates through webhooks and common tools. It is not a helpdesk and does not attempt to be — there is no ticketing, no shared inbox, no agent workflow — so it suits businesses whose support need is answering questions rather than managing cases. For anything requiring case tracking or complex resolution it is the wrong category of product.
Our verdict
The fastest path from documentation to a working website agent, and honest about not being a helpdesk. If your support need is answering questions rather than managing cases, this does the job for a fraction of the alternatives. If you need ticketing, it is the wrong product entirely.
Best for
Businesses needing a documentation-grounded website agent rather than a support system.
Avoid if
You need ticketing, case tracking or an agent workflow.
Pros
- Working agent in minutes from existing docs
- Free tier and published pricing from $40/mo
- Bring-your-own-model and custom action support
Cons
- Not a helpdesk — no ticketing or agent workflow
- Unsuitable for case management or complex support
- Limited analytics and governance
Key capabilities
Frequently asked questions
How fast can Chatbase be set up?
Minutes. You point it at your documentation, website or uploaded files and it produces an embeddable agent without configuration of intents or flows.
Is Chatbase a helpdesk?
No. There is no ticketing, shared inbox or agent workflow. It answers questions on your website. For case management you need a helpdesk such as Help Scout, Tidio or Zendesk.
How much does Chatbase cost?
There is a free tier, with paid plans from around $40 per month based on monthly message credits, on monthly terms.