Zoho Desk

Zoho Desk is a web-based help desk and customer support platform developed by Zoho that enables businesses to manage, track, and resolve customer inquiries across multiple channels — including email, phone, live chat, and social media — from a single unified interface. The platform is built around intelligent ticket management, offering automated routing and assignment, SLA tracking, real-time notifications, and escalation workflows that help support teams respond to customers faster and more consistently. Beyond core ticketing, Zoho Desk provides powerful AI-driven automation to eliminate repetitive tasks, a self-service knowledge base for customer deflection, customizable dashboards and analytics for monitoring agent performance, and deep integrations with tools like Zoho CRM, Slack, Google Workspace, and over 80 other third-party applications. It is particularly well-suited for small and midsize businesses — with small businesses making up the vast majority of its user base — across industries such as information technology, computer software, and marketing, and is most valuable to customer support teams, IT help desks, and operations managers looking to bring structure and accountability to their service workflows. Whether a business needs to consolidate fragmented support channels, reduce manual follow-ups, enforce response time commitments, or gain visibility into team performance, Zoho Desk delivers an affordable, scalable solution starting at just $9 per user per month, with a free version available for teams getting started.