Totango

Totango is a Customer Growth platform designed to help mid-sized and large enterprises—particularly those operating on subscription-based models—drive customer retention, reduce churn, and unlock expansion revenue. The platform combines two core solutions: Totango Customer Success, which tracks customer health scores and engagement to give customer success managers a proactive, 360-degree view of every account, and Unison Customer Intelligence, an AI-powered engine that aggregates data from multiple sources to detect churn risk early and surface expansion opportunities. Key features include customizable dashboards, real-time analytics, automated workflows, segmentation tools, and pre-built SuccessBLOC toolkits that guide teams through critical stages of the customer journey—from onboarding through renewal. The platform integrates with widely used tools like Salesforce, Zendesk, and others, allowing customer success, sales, and operations teams to align around shared goals and centralized data. Totango is especially well-suited for SaaS and technology companies where customer lifetime value depends heavily on adoption, satisfaction, and proactive relationship management, and it is most commonly used by customer success managers, CS operations leaders, and revenue-focused executives looking to prove ROI, forecast renewals accurately, and build scalable post-sales processes.