Catalyst

Catalyst, now part of Totango, is a customer success platform designed to help SaaS and technology companies manage, retain, and grow their customer base by centralizing customer data, tracking health scores, and automating workflows. The platform gives customer success teams a unified view of account health, usage metrics, and engagement signals, making it easier to proactively identify at-risk accounts, prioritize outreach, and capitalize on expansion and upsell opportunities before they slip through the cracks. Key capabilities include customer health monitoring, renewal tracking, playbook automation, relationship and conversation logging, and an Expansion Hub that allows teams to act on revenue opportunities quickly and efficiently — all integrated with tools like Salesforce, Gong, and Snowflake. Catalyst is best suited for mid-market and enterprise software companies, particularly those with dedicated customer success managers handling large account portfolios, where staying organized and consistent across dozens or hundreds of accounts is a persistent challenge. By eliminating scattered information and reducing manual administrative work — with reported time savings of over 1,300 hours in six months for some customers — Catalyst enables CS teams to shift their focus from reactive firefighting to strategic, outcome-driven engagement that drives long-term recurring revenue growth.